Hello Chiara.
Let’s get started on disputing the transaction on your Go Mastercard card.
Did you authorise this transaction?
To process your dispute we will need to confirm a few details
We need to ensure you are the cardholder. You will need to supply some of the details from your Latitude card.
We will process any refunds to the following
Checking your card details
We’ll send a dispute code to your phone
Enter the 6-digit code so we can confirm it’s you before we process this dispute.
Enter your dispute code
We sent a 6-digit code to your mobile phone with the merchant information and amount.
We're checking your dispute code
Dispute code confirmed
Your dispute is confirmed. We’ll take you through to complete.
That code didn’t work
Check the 6-digit code and try again.
Your dispute is complete
We’ve successfully processed the dispute. Your statement should reflect the dispute in the next few hours.